Privacy Policy

Last updated: April 2026

This Privacy Policy describes how COURIER SOFTWARE LTD ("CourierSoft", "we", "us", "our") collects, uses, and discloses your personal information when you use our services.

1. Information We Collect

We collect information you provide directly, including:

• Account Information: Name, email address, company details (for business users).
• Customer Information: Names and phone numbers of customers you add for order updates.
• Mobile Information: If you opt in to receive SMS alerts, we collect your phone number, consent status, and related submission metadata for compliance and messaging operations.
• Delivery Data: Parcel tracking numbers, delivery status, ETA milestones, and exception events.

2. How We Use Your Information

• Provide, maintain, and improve our delivery tracking Services.
• Send transactional SMS delivery updates (with explicit consent).
• Use AI models to optimize delivery ETA accuracy and routing.
• Send parcel tracking, out-for-delivery, and delivery confirmation messages.
• Communicate important updates about your account or deliveries.
• Monitor and analyze trends, usage, and activity to improve our Services.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. SMS Communications

This opt-in program is for transactional parcel tracking and delivery updates.

Transactional SMS: If you provide explicit consent to receive delivery updates, we send transactional messages for parcel tracking, out-for-delivery alerts, delivery confirmations, and ETA/exception updates. Message frequency varies based on parcel delivery activity.

Consent Records: We retain records of SMS consent, including consent source, timestamp, and submitted number to support carrier and legal compliance requirements.

Opt-Out: You may opt out of SMS at any time by replying STOP to any message. Upon opt-out, we process your request immediately and send a confirmation message.

Mobile Information Sharing: We do not share, sell, or rent mobile phone numbers or SMS opt-in data to third parties for marketing or promotional purposes. We may share mobile information with our SMS service providers acting solely on our behalf to deliver the messages you requested and to maintain required compliance records.

4. Message Examples

Examples of SMS messages we may send:

• "CourierSoft: Parcel #PKG-10482 is in transit. ETA: Tomorrow 2-4 PM. Reply STOP to unsubscribe."
• "CourierSoft: Your parcel #PKG-10482 is out for delivery today. Track: https://track.couriersoft.app/10482"
• "CourierSoft: Parcel #PKG-10482 delivered today at 2:14 PM. Need help? Reply HELP."
• "CourierSoft: Update — Parcel #PKG-10482 delivery window is now 3-5 PM. Reply STOP to unsubscribe."

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. SMS consent records, along with associated phone numbers, are retained for compliance purposes, or until you request deletion where legally permitted. Delivery data is retained according to your business needs.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data.
• Rectify inaccurate personal data.
• Request deletion of your personal data.
• Object to processing of your personal data.
• Withdraw SMS consent at any time (reply STOP).

7. Contact Us

COURIER SOFTWARE LTD
EIN 04498401
Registered office: Oriel House, 26, The Quadrant, Richmond, TW9 1DL, England
Email: jonathan.hare@couriersoft.app